If you have problems while taking a quiz in eLearning (i.e. your screen freezes up), it is recommended that you restart your browser, then log back into eLearning and re-enter the quiz. If this does not help the problem, restart your computer, then go back into the quiz. If you are still having problems, please contact the UT Dallas 24/7 eLearning Helpdesk. You will need to provide them the following information:
- Student name
- Student NetID
- Course/section number in which problem occurred
- Quiz/Test name
- Time in which issue occurred
Always remember to save your answers as you progress through your quiz. If anything happens and you are not able to get back into your quiz, since you've saved your answers, your instructor will be able to see your responses.